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This API allows you to update an existing user.

PUT

https://<your_api_key>:<your_api_token><subdomain>/v2/accounts/<your_sid>/users/<user_id>

  • Replace <your_api_key> and <your_api_token> with the API key and token created by you.
  • Replace <your_sid> with your “Account sid”.
  • Replace <subdomain> with the region of your account
    1. <subdomain> of Singapore cluster is @api.exotel.com
    2. <subdomain> of Mumbai cluster is @api.in.exotel.com
  • Replace <user_id> with the user's unique identifier as present in GET user details API.

<your_api_key> , <your_api_token> and <your_sid> are available in the API settings page of your Exotel Dashboard

The following are the PUT parameters:

Parameter Name Mandatory/Optional Value
first_name Optional

First name of the user.

Following validations apply for the first name:

It should consist of minimum 3 characters from uppercase letters(A-Z), lowercase letters(a-z), numbers(0-9), space after period(. ), apostrophe('), hyphen(-). The maximum number of characters allowed is 20.
last_name Optional

Last name of the user.

Following validations apply for the last name:

It should consist of minimum 3 characters from uppercase letters(A-Z), lowercase letters(a-z), numbers(0-9), space after period(. ), apostrophe('), hyphen(-). The maximum number of characters allowed is 20.
email Optional This is allowed only if email wasn't configured during Create User API. 
curl --location --request PUT 'https://<your_api_key>:<your_api_token><subdomain>/v2/accounts/<your_sid>/users/<user_id>' \
--header 'Content-Type: application/json' \
--data-raw '{
    "first_name":"Pxxxx"
}'
var request = require('request');
var options = {
  'method': 'PUT',
  'url': 'https://<your_api_key>:<your_api_token><subdomain>/v2/accounts/<your_sid>/users/<user_id>',
  'headers': {
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    "first_name": "Pxxxx"
  })

};
request(options, function (error, response) {
  if (error) throw new Error(error);
  console.log(response.body);
});
<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://<your_api_key>:<your_api_token><subdomain>/v2/accounts/<your_sid>/users/<user_id>',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'PUT',
  CURLOPT_POSTFIELDS =>'{
    "first_name":"Pooja"
}',
  CURLOPT_HTTPHEADER => array(
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
import requests
import json

url = "https://<your_api_key>:<your_api_token><subdomain>/v2/accounts/<your_sid>/users/<user_id>"

payload = json.dumps({
  "first_name": "Pxxxx"
})
headers = {
  'Content-Type': 'application/json'
}

response = requests.request("PUT", url, headers=headers, data=payload)

print(response.text)
package main

import (
  "fmt"
  "strings"
  "net/http"
  "io/ioutil"
)

func main() {

  url := "https://<your_api_key>:<your_api_token><subdomain>/v2/accounts/<your_sid>/users/<user_id>"
  method := "PUT"

  payload := strings.NewReader(`{
    "first_name":"Pxxxx"
}`)

  client := &http.Client {
  }
  req, err := http.NewRequest(method, url, payload)

  if err != nil {
    fmt.Println(err)
    return
  }
  req.Header.Add("Content-Type", "application/json")

  res, err := client.Do(req)
  if err != nil {
    fmt.Println(err)
    return
  }
  defer res.Body.Close()

  body, err := ioutil.ReadAll(res.Body)
  if err != nil {
    fmt.Println(err)
    return
  }
  fmt.Println(string(body))
}

HTTP Response:

  • Response for this request will be 200. In case of non success message, the response body will contain the error message.
  • HTTP body will contain an JSON similar to the one below.
  • Example Response
{
    "request_id": "af52a0b8274a49638bbc3c711d67ceed",
    "method": "PUT",
    "http_code": 200,
    "response": {
        "code": 200,
        "error_data": null,
        "status": "success",
        "data": {
            "date_created": "2021-07-21T21:43:38+05:30",
            "date_updated": "2021-07-21T22:11:35+05:30",
            "devices": [
                {
                    "id": 425215,
                    "name": "Jxxxx's device",
                    "contact_uri": "+919XXXX74572",
                    "type": "tel",
                    "available": null,
                    "verified": false,
                    "status": null
                }
            ],
            "email": "abc@xyz.com",
            "email_verified": false,
            "first_name": "Pxxxx",
            "id": "bd1fb4af48204e3fa9c22e460d2196bd",
            "last_name": "Ayyyy",
            "role": "user"
        }
    }
}

Description of the response parameters:

Parameter Name  Value
request_id This indicates the unique id of the request. Useful for debugging and tracing purpose
method This indicates the HTTP method for the request such as GET/POST/PUT/DELETE etc
http_code This indicates the HTTP code for the request such as 200, 400, 500 etc
status failed/success
response

Response block contains the user device record matching the request URI. The block contains:

  • code - This indicates the http code for the particular record in the response array like 200, 400 etc.
  • error_data - This block will be null if there is no error else contain error information for the response with following fields
    • code - This would be the error code useful for Exotel's team to debug and can be highlighted in case of unexpected errors.
    • description - This describes the details of the error.
    • message - This is the error message corresponding to the error code useful for Exotel's team to debug and can be highlighted in case of unexpected errors.
  • status - This field would indicate status of the response (success/failure).
  • data - This block will contain the information corresponding to the response array element and will contain the fields for a user record as explained below. 

Description of parameters under each 'data' block of 'response' array:

Parameter Name Description
id User’s unique identifier. To be used as <user-id> while performing a PUT operation on the user.
first_name First name of the user
last_name Last name of the user
email Email ID of the user
email_verified Indicate of email of the user is verified or not
role Role of the user
devices

Array of devices associated with the user containing the fields as explained below.

This field is only populated if fields=devices is passed in the request

Description of parameters under each 'devices' array:

Parameter Name Description
id Unique ID of the device of the user. To be used as <device-id> while performing a PUT operation on the user.
name Friendly name of the device
contact_uri

Phone number of the device in E.164 format like +919999XXXXXX or the SIP URI of the device if it is a soft-phone like sip:arjuns2d853099.
type

Type of device. Possible values

  • sip - The device is a soft-phone with a SIP URI like sip:arjuns2d853099
  • tel - The device is a PSTN phone number like +919999XXXXXX
available

Boolean (true/false);

Indicates if the device is available (ON) to take calls or unavailable (OFF). It will be set to null if device is unverified.
verified Boolean (true/false);

Indicates if the device is verified or not on Exotel. If a user needs to verify their device, these steps can be followed.
status

Indicates the current device status. Possible values-

  • busy - The device is currently busy on a call and no more calls can be dialled or received using this device.
  • free - The device is currently free and calls can be made or received on this device.

Possible error scenarios in case of this PUT API:

HttpCode Code Proposed Message
400 1002 Cannot update email
403 1003 API credentials used are unauthorized
403 10814 This account's KYC is incomplete. Operation not permitted
403 10815 This is a trial account. Operation not permitted
401 1010 Authentication failed
429 NA Too many requests
500 1004 Internal Server Error

*These will be populated under the `error_data` block of response