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Usecases

This integration allows applications (like a CRM etc) to directly control the contact center customer management. 

Here’s what your system will be able to do automatically:

  • Automated Calling Lists: The CRM application can directly send lists of customers to  dialer for calling campaigns, without needing manual uploads.
  • Leverage Ameyo's Dialing Rules: CRM application can use Ameyo's built-in dialing intelligence, like setting rules for the maximum number of times to try calling an unanswered number.

Purpose

This document is a simple guide for  IT and operations teams. It explains exactly how we will connect applications like CRM with the contact center platform. The goal is to make the two systems work together as one seamless solution for your agents and customers.