221 results found
Receive inbound call notification
API
Creates an authentication token for the specified entity – customer or app. The token can be used to authenticate future requests to the integrations platform. The entity id and secret are required to create the token.
Update device
API
Creates an authentication token for the specified entity – customer or app. The token can be used to authenticate future requests to the integrations platform. The entity id and secret are required to create the token.
Get users detail with pagination
API
Creates an authentication token for the specified entity – customer or app. The token can be used to authenticate future requests to the integrations platform. The entity id and secret are required to create the token.
Delete users under applications
API
Creates an authentication token for the specified entity – customer or app. The token can be used to authenticate future requests to the integrations platform. The entity id and secret are required to create the token.
Get User details
API
Creates an authentication token for the specified entity – customer or app. The token can be used to authenticate future requests to the integrations platform. The entity id and secret are required to create the token.
For handling incoming calls, you can build call flows on Exotel using various applets. The CCM programmable version of the Connect applet enables the call flow to be configured for connecting the caller to an agent along with additional parameters returned from your URL which can be configured dynamically per call. These include configurations such as record the call, maximum conversation time, etc. For detailed documentation of the same, refer here.
The dynamic URL can return agent’s phone number or UUID and state management will be performed for such calls i.e. agents will be marked busy such that no further calls can route to them. Such users need to be added on Exotel (Create users) and verified.
NOTE: This feature is currently in private beta and can be enabled on request via hello@exotel.com
