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I’m not able to make Outbound calls in Zoho Integration. What’s the reason?

  • Please check if click to call is enabled in the integrations page of both Zoho CRM/Bigin or  Zoho Desk.
  • Please check if the number of the user entered on the page of both Zoho CRM/Bigin or Zoho Desk is the same. 
  • Please check if the KYC is completed in your account.
  • Please check if you have credits in your Exotel account.