This is an especially serious and important question for E‐commerce, Logistics, Cabs on-demand, and Marketplace models of business. These are verticals where the customer’s phone number needs to be shared with the delivery person, a driver, a vendor, etc.
Therefore, in order to safeguard both the customers’ as well as the agents’ privacy, implementing a call masking solution is a must. Download our free whitepaper on Number Masking to get complete details.
Additionally, a big plus point for the businesses is that all the conversations will happen only on their platform, and they get complete control over the call data.
Learn how businesses are moving their customer communication to the cloud