Listen – Whisper – Barge Feature helps the supervisors perform monitor action on an ongoing call. The Monitor may listen to the call or whisper (heard only by the agent ) or barge in to the call (heard by both the parties agent and customer).
This document describes the implementation and description of the google sheet functions helping to integrate the sheet with Exotel call flow for incoming calls.
This is useful for monitoring incoming calls, small businesses do not need to get their tech involved for this.
Last modified Date
October 19th, 2022