Tele-Token is the simplest way to book an appointment and get confirmation as Tokens. For end customers to visit the Store or Service Center, booking appointments and getting confirmation via Token about time slots and other details is crucial these days to maintain social distance and manage time. This solution allows the end user/customer to make a call to a store or service center published number to book an appointment for visit.
This simplifies the end user experience and help store or service centers and brands to preplan the resources and derive the necessary action plans for better customer experience and smooth store and service center operations
Exotel's platform and APIs are simple, fast and best for achieving the Tele-Token solution.
The Authorized Service center plays an important role in the consumer’s integration with the brand.Most of the service centers have manual or paper based token generation systems to manage queues and service priorities. These mechanisms are not scalable, real time, not connected.
Here the Brands are completely unaware of what is happening at their service centers, number of telephone enquiries, number of visits confirmations, customer feedback etc.
Tele-token gives visibility about Service Centers walkins and helps Brands and Service Centers to plan themselves for better service opportunity to customers.
Tele-Token can be used in many industry lines like