For e-commerce and logistic customers, once their orders are delivered to the customers, they want to take feedback for their orders. They will schedule a call campaign to their customers, and get feedback from them. They collect these feedbacks to improve their service, and the agent performance activities as well.
As of now, the customers are using IVR flow to collect these feedbacks, however due to the current telecom infra setup we have in our country, the digits are not getting captured as expected. So, we are proposing a solution based on WhatsApp(in addition to IVR flow) to get the feedback from the end users as most of the users are using WhatsApp and it is easy for us to get the feedback from them.
1) An active Exotel account.
2) Exophone should be purchased to the account
3) Create a WhatsApp Business API account with Exotel
3) API Endpoints of Store/Service Center/Brands CRM for the details to be pushed.
There are three SKUs under which costs of solution is charged:
Last modified Date
October 19th, 2022