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What plans do you have for SMS-only requirements?

FAQs

We have a different plan for SMS-only use-case. Contact sales for plans or get started with our free trial and we will get in touch with the plans.

How many API requests Can I make in a minute?

FAQs

The default count of requests is 200 Per minute. Please contact your account manager to enhance this limit

How to enable data labels on charts?

FAQs

Enable “Show data labels” present in the ‘style’ section of a chart

I’m not getting the pop-up for the inbound calls in Zoho Integration.

FAQs

  • Please check if the number of the user entered on the page of both Zoho CRM/Bigin or Zoho Desk is the same. 
  • Please check Step 7 and confirm that there are no blank spaces and the account name entered is correct.

I signed up for an Exotel Account and got access to API credentials. But I am not able to use Lead Assist GreenVN APIs. What am I missing?

FAQs

  • Lead Assist is an account level feature and need to be enabled on request either to your account manager or by writing to hello@exotel.com
  • Lead Assist API credentials are different from your default API credentials

What is a softphone?

FAQs

Softphones are endpoints with a SIP client installed on them. This enables communication using SIP. This software can be installed on a mobile phone or a PC and you can use it to receive incoming calls as well as dial the outgoing SIP calls.

Do I have the flexibility to take calls both using a softphone or my cellular/landline number?

FAQs

Yes. The calls connected over softphone will be free whereas the call answered via cellphone/landline number i.e PSTN call will be charged.

What are the typical use-cases of phone number masking?

FAQs

Following are some of the popular use-cases of phone number masking:

  • Cab aggregators: Connect drivers and riders without revealing the rider’s phone number. Read how Ola does it.
  • E-commerce, Logistics, and Food Delivery: Connect delivery agent and customer without revealing either party’s phone numbers. Read how Swiggy does it.
  • BFSI: Connect relationship managers and customers while protecting their privacy.
  • Healthcare: Connect patients and doctors for teleconsultation. Read how Netmeds does it.
  • Education: Connect teachers and parents while safeguarding their privacy

I already have an exotel account. For a Tele-Token solution do I need to create another exotel account ?

FAQs

Not required ,In existing account only Tele-token solution can be integrated.

I have 2 Exotel accounts, can I integrate both of them with Zoho CRM/Bigin or Zoho Desk?

FAQs

This integration follows One-One mapping, you’ll not be able to integrate 2 Exotel accounts with Zoho CRM/Bigin or Zoho Desk