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What is a softphone?

FAQs

Softphones are endpoints with a SIP client installed on them. This enables communication using SIP. This software can be installed on a mobile phone or a PC and you can use it to receive incoming calls as well as dial the outgoing SIP calls.

Do I have the flexibility to take calls both using a softphone or my cellular/landline number?

FAQs

Yes. The calls connected over softphone will be free whereas the call answered via cellphone/landline number i.e PSTN call will be charged.

What are the typical use-cases of phone number masking?

FAQs

Following are some of the popular use-cases of phone number masking:

  • Cab aggregators: Connect drivers and riders without revealing the rider’s phone number. Read how Ola does it.
  • E-commerce, Logistics, and Food Delivery: Connect delivery agent and customer without revealing either party’s phone numbers. Read how Swiggy does it.
  • BFSI: Connect relationship managers and customers while protecting their privacy.
  • Healthcare: Connect patients and doctors for teleconsultation. Read how Netmeds does it.
  • Education: Connect teachers and parents while safeguarding their privacy

I already have an exotel account. For a Tele-Token solution do I need to create another exotel account ?

FAQs

Not required ,In existing account only Tele-token solution can be integrated.

I have 2 Exotel accounts, can I integrate both of them with Zoho CRM/Bigin or Zoho Desk?

FAQs

This integration follows One-One mapping, you’ll not be able to integrate 2 Exotel accounts with Zoho CRM/Bigin or Zoho Desk

What is a single-leg call?

FAQs

The call connected via the virtual number to a cellular/landline number.

  • Scenario 1 - Incoming call landing on a cellular/landline number.
  • Scenario 2 - An outbound call made on a cellular/landline number via softphone

Can I get mobile numbers and not just Landline?

FAQs

Yes

How can I get the call metadata for a Completed Call or SMS ?

FAQs

  • Real Time Push: Using Events Callbacks, Exotel sends data to a webhook configured. You need to pass additional parameters in the Call/SMS API request with a callback URL. 
  • Read more here: Calls | SMS
  • Pull using GET API: If you have CallSID for a particular call, the details can be fetched using GET Call API
  • Pull SMS details API:  If you have CallSID for a particular call, the details can be fetched using GET SMS API

I don’t have any appointment booking system. How can I make use of the Tele-Token system ?

FAQs

If you already have a CRM to manage walk-ins, exotel’s experts team can help a way out to use Tele-Token solutions

What is the default maximum allocation duration?

FAQs

  • At the service level, the default maximum allocation duration is set as 170 days
  • At the account level, this value can be configured from as low as five minutes until 170 days