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How many ExoNumbers can I purchase?

FAQs

Any number as long as you have a valid SIM on your smartphone where the app is present.

I signed up for an Exotel Account and got access to API credentials. Still, I am not able to use Outbound calls. Is there anything I am missing?

FAQs

Enabling Outbound calls requires submission and verification of company KYC documents. Check with either your account manager or by writing to hello@exotel.com

I’m not able to see the call button to make outbound calls in Zoho Integration

FAQs

  • Please do a hard refresh after completing the integration.
  • You may need to check if you have done the integration in the same Zoho account which you are using.

What all parameters can be updated for an active allocation using PUT APIs?

FAQs

  • Update Party Numbers & Pin API - Following parameters can be updated using this API:
    1. A-party numbers
    2. B-party numbers
    3. A-party pins
    4. B-party pins
    5. Usage (can be changed from one-way to two-way and vice versa)
  • Update GreenVN API - This API allows updating GreenVN in an existing active allocation. While placing the request for the new VN, the number and the region can also be provided as a preference. If requested, without a request body, the Lead Assist system will allocate an available number from the VN pool.

What is the uptime of your APIs?

FAQs

We promise an uptime percentage of 99.9% for the APIs.

How many API requests Can I make in a minute?

FAQs

The default count of requests is 200 Per minute. Please contact your account manager to enhance this limit

How to enable data labels on charts?

FAQs

Enable “Show data labels” present in the ‘style’ section of a chart

I’m not getting the pop-up for the inbound calls in Zoho Integration.

FAQs

  • Please check if the number of the user entered on the page of both Zoho CRM/Bigin or Zoho Desk is the same. 
  • Please check Step 7 and confirm that there are no blank spaces and the account name entered is correct.

I signed up for an Exotel Account and got access to API credentials. But I am not able to use Lead Assist GreenVN APIs. What am I missing?

FAQs

  • Lead Assist is an account level feature and need to be enabled on request either to your account manager or by writing to hello@exotel.com
  • Lead Assist API credentials are different from your default API credentials

What plans do you have for SMS-only requirements?

FAQs

We have a different plan for SMS-only use-case. Contact sales for plans or get started with our free trial and we will get in touch with the plans.