Yes

This is an especially serious and important question for E‐commerce, Logistics, Cabs on-demand, and Marketplace models of business. These are verticals where the customer’s phone number needs to be shared with the delivery person, a driver, a vendor, etc.

Therefore, in order to safeguard both the customers’ as well as the agents’ privacy, implementing a call masking solution is a must. Download our free whitepaper on Number Masking to get complete details.

Additionally, a big plus point for the businesses is that all the conversations will happen only on their platform, and they get complete control over the call data. 

Learn how businesses are moving their customer communication to the cloud

• Tele-token can be used as another channel to book appointments
• Exotel api can integrate with App based appointment booking system to in sync with it

• For the Lead Assist GreenVN solution, there are no charges for Virtual Numbers associated with your account pool.
• However, if the account is being used for some other use case, with Virtual Number(s) apart from Lead Assist VN Pool, those Virtual Numbers will be charged as monthly rental

Yes, you should have all the DLT parameters such as Template, Template ID, Entity ID, Header ID etc.

We are available in 11 different Telecom circles. You can get either 1 or 2 numbers from each circle

It completely depends on your tech team efforts. We typically see our customers integrating in 2 - 4 weeks.

• Please check if click to call is enabled in the integrations page of both Zoho CRM/Bigin or  Zoho Desk.
• Please check if the number of the user entered on the page of both Zoho CRM/Bigin or Zoho Desk is the same. 
• Please check if the KYC is completed in your account.
• Please check if you have credits in your Exotel account.

• Real Time Push: Using Events Callbacks, Lead Assist pushes the call data to the client endpoint (webhook) as soon as the call gets over. It is an account level setting, which can be configured at the time of Lead Assist enablement or later on request. 
• Pull using GET API: If you have CallSID for a particular call, the details can be fetched using GET Call API

We do not have any channel restrictions. Depending on the resources available to you at your end, you can technically receive unlimited concurrent calls.