A virtual phone number has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want.

Call masking is a cloud-based call privacy solution that is used by businesses to safeguard their customers’ privacy.

Used mostly by E-commerce, cab aggregator, and food delivery companies, a call masking solution makes use of Voice APIs and a pool of temporary virtual numbers to connect the customers and the agents, all without revealing the actual phone numbers to each other.

Learn more about phone number masking through our whitepaper here.

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Yes, with a softphone you can place and receive calls on your desktop from anywhere.

Yes

This is an especially serious and important question for E‐commerce, Logistics, Cabs on-demand, and Marketplace models of business. These are verticals where the customer’s phone number needs to be shared with the delivery person, a driver, a vendor, etc.

Therefore, in order to safeguard both the customers’ as well as the agents’ privacy, implementing a call masking solution is a must. Download our free whitepaper on Number Masking to get complete details.

Additionally, a big plus point for the businesses is that all the conversations will happen only on their platform, and they get complete control over the call data. 

Learn how businesses are moving their customer communication to the cloud

• Tele-token can be used as another channel to book appointments
• Exotel api can integrate with App based appointment booking system to in sync with it

• For the Lead Assist GreenVN solution, there are no charges for Virtual Numbers associated with your account pool.
• However, if the account is being used for some other use case, with Virtual Number(s) apart from Lead Assist VN Pool, those Virtual Numbers will be charged as monthly rental

Yes, you should have all the DLT parameters such as Template, Template ID, Entity ID, Header ID etc.