We do not have any channel restrictions. Depending on the resources available to you at your end, you can technically receive unlimited concurrent calls.

We store the recordings for 6 months. It is recommended to download the recordings to your DB

• Please check the domain/stamp and refer this:
• If your browser url shows “https://my.exotel.com/xxxx”, the stamp will be “Singapore”. 
• If your browser url shows “https://my.in.exotel.com/xxxx”, the stamp will be “Mumbai”. 

{account_name} : Account Sid from here: 

https://my.exotel.com/apisettings/site#api-credentials

• If needed, try generating a new API Key & Token from: https://my.exotel.com/apisettings/site#api-credentials and try again.

Yes, both  Zoho CRM/Bigin and Zoho Desk can be integrated with Exotel

We promise an uptime percentage of 99.9% for the APIs.

Any number as long as you have a valid SIM on your smartphone where the app is present.

Enabling Outbound calls requires submission and verification of company KYC documents. Check with either your account manager or by writing to hello@exotel.com

• Please do a hard refresh after completing the integration.
• You may need to check if you have done the integration in the same Zoho account which you are using.

• Update Party Numbers & Pin API - Following parameters can be updated using this API:
  1. A-party numbers
  2. B-party numbers
  3. A-party pins
  4. B-party pins
  5. Usage (can be changed from one-way to two-way and vice versa)
• Update GreenVN API - This API allows updating GreenVN in an existing active allocation. While placing the request for the new VN, the number and the region can also be provided as a preference. If requested, without a request body, the Lead Assist system will allocate an available number from the VN pool.

We have a different plan for SMS-only use-case. Contact sales for plans or get started with our free trial and we will get in touch with the plans.