(270 results found)

Do we need to register with DLT to send SMS?

FAQs

Yes, you should have all the DLT parameters such as Template, Template ID, Entity ID, Header ID etc.

How many Exophones should I get?

FAQs

We are available in 11 different Telecom circles. You can get either 1 or 2 numbers from each circle

How long does it take to build a monitoring dashboard?

FAQs

It completely depends on your tech team efforts. We typically see our customers integrating in 2 - 4 weeks.

I’m not able to make Outbound calls in Zoho Integration. What’s the reason?

FAQs

  • Please check if click to call is enabled in the integrations page of both Zoho CRM/Bigin or  Zoho Desk.
  • Please check if the number of the user entered on the page of both Zoho CRM/Bigin or Zoho Desk is the same. 
  • Please check if the KYC is completed in your account.
  • Please check if you have credits in your Exotel account.

How can I get the call metadata for a call between two parties for an active allocation?

FAQs

  • Real Time Push: Using Events Callbacks, Lead Assist pushes the call data to the client endpoint (webhook) as soon as the call gets over. It is an account level setting, which can be configured at the time of Lead Assist enablement or later on request. 
  • Pull using GET API: If you have CallSID for a particular call, the details can be fetched using GET Call API

Do you have any restrictions on the number of channels allocated to an account?

FAQs

We do not have any channel restrictions. Depending on the resources available to you at your end, you can technically receive unlimited concurrent calls.

Is the recording URL accessible after a year?

FAQs

We store the recordings for 6 months. It is recommended to download the recordings to your DB

I’m getting an error on the Zoho-Exotel integration page. What should I do?

FAQs

{account_name} : Account Sid from here: 

https://my.exotel.com/apisettings/site#api-credentials

Can I integrate both Zoho CRM/Bigin and Zoho Desk with Exotel?

FAQs

Yes, both  Zoho CRM/Bigin and Zoho Desk can be integrated with Exotel

What is the uptime of your APIs?

FAQs

We promise an uptime percentage of 99.9% for the APIs.