Do we need to register with DLT to send SMS?
FAQs
Yes, you should have all the DLT parameters such as Template, Template ID, Entity ID, Header ID etc.
How many Exophones should I get?
FAQs
We are available in 11 different Telecom circles. You can get either 1 or 2 numbers from each circle
How long does it take to build a monitoring dashboard?
FAQs
It completely depends on your tech team efforts. We typically see our customers integrating in 2 - 4 weeks.
I’m not able to make Outbound calls in Zoho Integration. What’s the reason?
FAQs
How can I get the call metadata for a call between two parties for an active allocation?
FAQs
Do you have any restrictions on the number of channels allocated to an account?
FAQs
We do not have any channel restrictions. Depending on the resources available to you at your end, you can technically receive unlimited concurrent calls.
Is the recording URL accessible after a year?
FAQs
We store the recordings for 6 months. It is recommended to download the recordings to your DB
I’m getting an error on the Zoho-Exotel integration page. What should I do?
FAQs
{account_name} : Account Sid from here:
https://my.exotel.com/apisettings/site#api-credentials
Can I integrate both Zoho CRM/Bigin and Zoho Desk with Exotel?
FAQs
Yes, both Zoho CRM/Bigin and Zoho Desk can be integrated with Exotel
What is the uptime of your APIs?
FAQs
We promise an uptime percentage of 99.9% for the APIs.