(267 results found)

What is a single-leg call?

FAQs

The call connected via the virtual number to a cellular/landline number.

  • Scenario 1 - Incoming call landing on a cellular/landline number.
  • Scenario 2 - An outbound call made on a cellular/landline number via softphone

Can I get mobile numbers and not just Landline?

FAQs

Yes

How can I get the call metadata for a Completed Call or SMS ?

FAQs

  • Real Time Push: Using Events Callbacks, Exotel sends data to a webhook configured. You need to pass additional parameters in the Call/SMS API request with a callback URL. 
  • Read more here: Calls | SMS
  • Pull using GET API: If you have CallSID for a particular call, the details can be fetched using GET Call API
  • Pull SMS details API:  If you have CallSID for a particular call, the details can be fetched using GET SMS API

I don’t have any appointment booking system. How can I make use of the Tele-Token system ?

FAQs

If you already have a CRM to manage walk-ins, exotel’s experts team can help a way out to use Tele-Token solutions

What is the default maximum allocation duration?

FAQs

  • At the service level, the default maximum allocation duration is set as 170 days
  • At the account level, this value can be configured from as low as five minutes until 170 days

What is a virtual phone number?

FAQs

A virtual phone number has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want.

What is call masking?

FAQs

Call masking is a cloud-based call privacy solution that is used by businesses to safeguard their customers’ privacy.

Used mostly by E-commerce, cab aggregator, and food delivery companies, a call masking solution makes use of Voice APIs and a pool of temporary virtual numbers to connect the customers and the agents, all without revealing the actual phone numbers to each other.

Learn more about phone number masking through our whitepaper here.

How to increase the number of campaign sources reporting?

FAQs

Increase bar count to the desired number in the ‘style’ section of a chart

My Inbound Call and Missed Call details are not getting updated in Zoho CRM/Bigin or Zoho Desk.

FAQs

  • Please check Step 8 and confirm that there are no blank spaces and the account name entered is correct.
  • Please check Step 11 in and confirm that there are no blank spaces and the account name entered is correct.

Can I pick calls from the computer via softphone?

FAQs

Yes, with a softphone you can place and receive calls on your desktop from anywhere.