Yes, you should have all the DLT parameters such as Template, Template ID, Entity ID, Header ID etc.

We are available in 11 different Telecom circles. You can get either 1 or 2 numbers from each circle

It completely depends on your tech team efforts. We typically see our customers integrating in 2 - 4 weeks.

• Please check if click to call is enabled in the integrations page of both Zoho CRM/Bigin or  Zoho Desk.
• Please check if the number of the user entered on the page of both Zoho CRM/Bigin or Zoho Desk is the same. 
• Please check if the KYC is completed in your account.
• Please check if you have credits in your Exotel account.

• Real Time Push: Using Events Callbacks, Lead Assist pushes the call data to the client endpoint (webhook) as soon as the call gets over. It is an account level setting, which can be configured at the time of Lead Assist enablement or later on request. 
• Pull using GET API: If you have CallSID for a particular call, the details can be fetched using GET Call API

We do not have any channel restrictions. Depending on the resources available to you at your end, you can technically receive unlimited concurrent calls.

We store the recordings for 6 months. It is recommended to download the recordings to your DB

• Please check the domain/stamp and refer this:
• If your browser url shows “https://my.exotel.com/xxxx”, the stamp will be “Singapore”. 
• If your browser url shows “https://my.in.exotel.com/xxxx”, the stamp will be “Mumbai”. 

{account_name} : Account Sid from here: 

https://my.exotel.com/apisettings/site#api-credentials

• If needed, try generating a new API Key & Token from: https://my.exotel.com/apisettings/site#api-credentials and try again.

Yes, both  Zoho CRM/Bigin and Zoho Desk can be integrated with Exotel

We promise an uptime percentage of 99.9% for the APIs.