Enabling Outbound calls requires submission and verification of company KYC documents. Check with either your account manager or by writing to hello@exotel.com

• Please do a hard refresh after completing the integration.
• You may need to check if you have done the integration in the same Zoho account which you are using.

• Update Party Numbers & Pin API - Following parameters can be updated using this API:
  1. A-party numbers
  2. B-party numbers
  3. A-party pins
  4. B-party pins
  5. Usage (can be changed from one-way to two-way and vice versa)
• Update GreenVN API - This API allows updating GreenVN in an existing active allocation. While placing the request for the new VN, the number and the region can also be provided as a preference. If requested, without a request body, the Lead Assist system will allocate an available number from the VN pool.

We have a different plan for SMS-only use-case. Contact sales for plans or get started with our free trial and we will get in touch with the plans.

The default count of requests is 200 Per minute. Please contact your account manager to enhance this limit

Enable “Show data labels” present in the ‘style’ section of a chart

• Please check if the number of the user entered on the page of both Zoho CRM/Bigin or Zoho Desk is the same. 
• Please check Step 7 and confirm that there are no blank spaces and the account name entered is correct.

• Lead Assist is an account level feature and need to be enabled on request either to your account manager or by writing to hello@exotel.com
• Lead Assist API credentials are different from your default API credentials

Softphones are endpoints with a SIP client installed on them. This enables communication using SIP. This software can be installed on a mobile phone or a PC and you can use it to receive incoming calls as well as dial the outgoing SIP calls.

Yes. The calls connected over softphone will be free whereas the call answered via cellphone/landline number i.e PSTN call will be charged.