Do you have any restrictions on the number of channels allocated to an account?
We do not have any channel restrictions. Depending on the resources available to you at your end, you can technically receive unlimited concurrent calls.
What is a virtual phone number?
A virtual phone number has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want.
What plans do you have for SMS-only requirements?
We have a different plan for SMS-only use-case. Contact sales for plans or get started with our free trial and we will get in touch with the plans.
Do we need to register with DLT to send SMS?
Yes, you should have all the DLT parameters such as Template, Template ID, Entity ID, Header ID etc.
What is a single-leg call?
The call connected via the virtual number to a cellular/landline number.
Scenario 1 - Incoming call landing on a cellular/landline number.
Scenario 2 - An outbound call made on a cellular/landline number via softphone
What is the uptime of your APIs?
We promise an uptime percentage of 99.9% for the APIs.
Can I pick calls from the computer via softphone?
Yes, with a softphone you can place and receive calls on your desktop from anywhere.
What is a softphone?
Softphones are endpoints with a SIP client installed on them. This enables communication using SIP. This software can be installed on a mobile phone or a PC and you can use it to receive incoming calls as well as dial the outgoing SIP calls.