Skip to main content

Contact Center APIs v4

Legacy Version

Contact Center APIs v4 is the older version. For new integrations, please use the Contact Center API (v2/CCM).

Contact Center APIs v4 provides call management capabilities for contact center operations. These APIs integrate with the Exotel dashboard for agent and call management.

Key Features​

  • Agent-to-customer call connections
  • Call recording and monitoring
  • Queue management
  • Real-time status updates

Migration​

If you're currently using v4, we recommend migrating to the latest Contact Center API for:

  • Improved performance and reliability
  • Enhanced status callback support
  • Better agent device management
  • SIP integration support

See the Contact Center API documentation for the latest version.