Call Campaigns

Create and manage outbound call campaigns with IVR flows, automatic retries, scheduling, and detailed reporting.

Base URL

https://<api_key>:<api_token><subdomain>/v2/accounts/<account_sid>/campaigns

Regional Endpoints

Region	Subdomain
Singapore	@api.exotel.com
Mumbai	@api.in.exotel.com

Capabilities

• Bulk outbound calls — Up to 5,000 phone numbers per campaign
• IVR flows — Connect campaigns to interactive voice menus
• Auto-retries — Retry failed/busy/no-answer calls up to 3 times
• Scheduling — Schedule campaigns for future execution
• Real-time webhooks — Per-call and per-campaign status callbacks
• Campaign controls — Pause, resume, complete, and archive campaigns

Rate Limits

Limit	Value
Default call capacity	60 calls/minute
Max numbers per campaign	5,000
Max retries	3
Campaign duration	30 days (default)

note

Contact Exotel support to increase your call capacity beyond 60 calls/minute.

Campaign Types

Type	Description
static	Fixed list of numbers provided at creation
dynamic	Numbers sourced from a list SID (can be updated)

Campaign Status Flow

Created → InProgress → Completed
                     → Paused → Resumed → Completed
                              → Completed (force, marks remaining as failed)
Completed → Archived

Endpoints

Endpoint	Method	Description
Create Campaign	POST	Create a new call campaign
Manage Campaign	GET/PUT/DELETE	Get details, pause/resume, delete
Call Details	GET	Get individual call records
Webhooks	—	Webhook reference