Get Call Details
Retrieve comprehensive details for a specific contact center call.
HTTP Request​
GET /v2/accounts/<account_sid>/calls/<call_sid>
Path Parameters​
| Parameter | Description |
|---|---|
call_sid | The unique identifier of the call |
Response​
Returns comprehensive call metadata including:
| Field | Description |
|---|---|
call_sid | Unique call identifier |
call_state | Current state of the call |
duration | Total call duration |
talk_time | Actual conversation time |
recording_url | URL to access the call recording (if enabled) |
agent_details | Information about the assigned agent |
customer_details | Customer phone number and details |
status_callbacks | Webhook delivery status |
Status Callback Webhook Payload​
When configured, the following data is sent to your webhook URL:
| Field | Description |
|---|---|
call_sid | Call identifier |
event_type | answered or terminal |
call_state | Current call state |
duration | Call duration at event time |
recording_url | Recording URL (on terminal event) |