ExoVoiceAnalyze API
Analyze call recordings to extract transcripts, summaries, sentiment, and business categories.
HTTP Request
POST https://api.exotel.com/v1/Accounts/<account_sid>/Calls/<call_sid>/ExoVoiceAnalyze.json
Prerequisites
- The call must have an associated recording (via
call_sid) - Feature must be enabled by your account manager
- This is a chargeable service
Request Parameters
| Parameter | Required | Description |
|---|---|---|
task_id | Yes | Customer-defined identifier for tracking |
callback_url | Yes | Webhook endpoint for receiving results |
insight_tasks | Yes | Comma-separated list of tasks to perform |
categories | No | Business categories for classification |
Available Insight Tasks
| Task | Description |
|---|---|
transcript | Full call transcription |
summarization | Concise call summary |
sentiment | Sentiment analysis (Positive/Negative/Neutral) |
categorise | Classify call into provided business categories |
Response
Results are delivered asynchronously to your callback_url via webhook.
Sentiment Values
The sentiment task produces one of three values:
PositiveNegativeNeutral