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Gen AI APIs

Exotel's Gen AI APIs provide AI-powered analysis and processing capabilities for your communication data, including call transcription, sentiment analysis, summarization, and more.

Alpha

Gen AI APIs are currently in Alpha. Contact your account manager to enable these features.

Products​

ExoVoiceAnalyze​

Derives insights from call recordings including:

  • Transcription — Convert call audio to text
  • Summarization — Get concise call summaries
  • Sentiment Analysis — Determine call sentiment (Positive/Negative/Neutral)
  • Categorization — Classify calls into business-defined categories

Works with any Exotel Voice product (Click to Call, Lead Assist, Campaigns, etc.)

ExoMind Tasker​

Multi-model AI platform supporting:

  • Transcribe — Convert media (MP3, WAV) to text with speaker diarization
  • Translate — Text translation across languages (ISO-639-1 codes)
  • Query — Natural language question-answering
  • Summarize — Text condensation with optional sentiment/intent extraction

Processing Model​

Both APIs use asynchronous processing — results are delivered via webhook callbacks to your configured endpoint.