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Regions & Availability

Exotel operates across multiple regions in Asia and the Middle East. Your account region determines your API endpoints, data storage location, available phone number types, and applicable regulations. This guide covers all available regions and their characteristics.

Available Regions​

RegionData CenterAPI Base URLDashboard
India (Mumbai)AWS ap-south-1, Mumbaiapi.in.exotel.commy.exotel.com
SingaporeAWS ap-southeast-1, Singaporeapi.exotel.commy.exotel.com
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Your account region is selected during account creation and cannot be changed afterward. Choose the region closest to your primary user base for optimal performance and regulatory compliance.

Region Comparison​

FeatureIndia (Mumbai)Singapore
API base URLapi.in.exotel.comapi.exotel.com
Data residencyIndiaSingapore
Voice callsIndia, limited internationalSoutheast Asia, Middle East, international
SMSIndia (DLT required)Singapore, Malaysia, regional
WhatsAppAvailableAvailable
Phone number typesLocal DID, Toll-free, MobileLocal DID, regional
RegulationsTRAI, DLT, NDNCIMDA (Singapore), local regulations
CurrencyINRUSD
Support hoursIST business hours + priority supportSGT business hours + priority support

Countries Served by Region​

India Region​

The India region primarily serves businesses operating within India:

CountryVoiceSMSPhone Numbers
IndiaFull supportFull (DLT required)Local DID, Toll-free, Mobile

Outbound international calling from the India region is available to select countries on specific plans. Contact your account manager for international calling enablement.

Singapore Region​

The Singapore region serves businesses across Southeast Asia and the Middle East:

CountryVoiceSMSPhone Numbers
SingaporeFull supportFullLocal DID
MalaysiaFull supportFullLocal DID
UAEAvailableLimitedSubject to TRA regulations
Saudi ArabiaAvailableLimitedSubject to CITC regulations
IndonesiaAvailableAvailableSubject to local regulations
ThailandAvailableAvailableSubject to local regulations
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Feature availability in specific countries may change based on local telecom regulations and carrier partnerships. Contact your account manager for the latest availability in your target country.

Choosing Your Region​

Decision Factors​

FactorChoose India (Mumbai)Choose Singapore
Primary audienceIndian customersSEA / Middle East customers
Data residencyIndian data localization requiredNo India data residency requirement
Phone numbersNeed Indian phone numbersNeed SEA/ME phone numbers
RegulationsSubject to TRAI/DLTSubject to IMDA or regional regulations
LatencyOptimized for IndiaOptimized for Singapore/SEA
Multi-countryIndia-only operationsMulti-country operations in Asia

Common Scenarios​

Business TypeRecommended RegionReason
Indian SaaS companyIndia (Mumbai)Data localization, Indian phone numbers, DLT compliance
Indian company with global customersSingaporeBetter international connectivity
Singapore-based startupSingaporeLocal numbers, SEA coverage
Multi-national (India + SEA)Both (separate accounts)Comply with local regulations in each market
Middle East focusedSingaporeRegional carrier connectivity

Multi-Region Strategy​

If your business operates across multiple regions, create separate Exotel accounts for each:

Region AccountPurposeAPI Base URL
India accountIndian customers, DLT-compliant SMSapi.in.exotel.com
Singapore accountSEA and ME customersapi.exotel.com

Managing Multiple Accounts​

  • Use different API credentials for each region
  • Configure region-specific webhook endpoints
  • Maintain separate contact lists per region
  • Follow local regulations for each region
  • Use a unified CRM with region-specific integrations
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If you maintain multiple Exotel accounts across regions, use a consistent naming convention for campaigns, contact lists, and call flows to make cross-region management easier.

Data Residency​

RegionData Stored InCompliant With
India (Mumbai)AWS Mumbai (ap-south-1)Indian data localization, RBI guidelines
SingaporeAWS Singapore (ap-southeast-1)PDPA (Singapore), GDPR (with DPA)

What Data is Stored​

Data TypeLocationRetention
Call recordingsAccount region90 days (default)
CDRs (call detail records)Account region1 year
SMS logsAccount region1 year
Contact listsAccount regionUntil deleted
Account configurationAccount regionActive while account exists

Data never moves between regions unless explicitly requested through a data export.

API Endpoint Reference​

India Region Endpoints​

ServiceBase URL
Voice APIhttps://api.in.exotel.com/v2/accounts/<sid>/
SMS APIhttps://api.in.exotel.com/v2/accounts/<sid>/
Campaign APIhttps://api.in.exotel.com/v2/accounts/<sid>/
WhatsApp APIhttps://api.in.exotel.com/v2/accounts/<sid>/

Singapore Region Endpoints​

ServiceBase URL
Voice APIhttps://api.exotel.com/v2/accounts/<sid>/
SMS APIhttps://api.exotel.com/v2/accounts/<sid>/
Campaign APIhttps://api.exotel.com/v2/accounts/<sid>/
WhatsApp APIhttps://api.exotel.com/v2/accounts/<sid>/
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Using the wrong regional API endpoint results in authentication errors or unexpected behavior. Always verify your API base URL matches your account region.

Regional Pricing​

Pricing varies by region due to different telecom costs and currency:

RegionCurrencyVoice PricingSMS Pricing
IndiaINRPer-pulse (60-second pulse)Per-message
SingaporeUSDPer-minutePer-message

Specific rates depend on your plan, call direction (inbound/outbound), number type, and destination. Check your rate card in Dashboard > Settings > Billing or contact your account manager.

Frequently Asked Questions​

Can I switch regions after account creation?​

No. The region is set during account creation and cannot be changed. If you need to operate in a different region, create a new account in that region and migrate your configuration.

Can I make calls from India to Singapore using an Indian account?​

Yes, if international calling is enabled on your Indian account. The call originates from your Indian ExoPhone and routes to the Singapore number. International calling rates apply.

Do both regions support all Exotel features?​

Most features are available in both regions. However, some features may have regional variations:

FeatureIndiaSingaporeNotes
DLT SMS complianceRequiredNot applicableIndia-specific regulation
NDNC/DND filteringAvailableNot applicableIndia-specific regulation
Toll-free numbersAvailableLimitedDepends on local availability
Contact centerAvailableAvailableFeature parity
WebRTCAvailableAvailableFeature parity
WhatsAppAvailableAvailableFeature parity