Services Provided by Exotel
Exotel offers a comprehensive suite of cloud communication services designed to help businesses manage customer interactions efficiently. Here is an overview of all the services available.
Voice Services
Incoming Calls
Handle incoming calls with configurable call flows, IVR menus, call routing, and queuing.
- Route calls to the right department or agent
- Play greetings and IVR menus
- Queue callers when agents are busy
- Record calls for quality assurance
- Track call analytics in real time
See: How to Make or Receive Calls
Outgoing Calls
Make outbound calls to customers using APIs or the dashboard. The customer sees your ExoPhone as the caller ID, protecting agent privacy.
- Click-to-call from your CRM or application
- Automated calls triggered by events
- Connect two numbers via API
See: Outgoing Calls | Voice API
IVR (Interactive Voice Response)
Build interactive phone menus that let callers self-serve or route themselves to the right team.
- Single-level and multi-level IVR
- DTMF input collection
- Dynamic routing based on caller input
See: IVR Setup | Multi-Level IVR
Call Recording
Record incoming and outgoing calls for quality assurance, training, and compliance.
See: Call Recording
Number Masking
Connect two parties (e.g., delivery agent and customer) without revealing personal phone numbers.
See: Number Masking
SMS Services
Transactional SMS
Send automated SMS messages for OTPs, order confirmations, appointment reminders, and other transactional use cases.
See: SMS API
Promotional SMS
Send promotional messages and marketing campaigns to opted-in customers.
Bulk SMS
Send the same or different messages to large lists of recipients.
See: Bulk SMS API
Campaign Services
Voice Campaigns
Run automated outbound calling campaigns to a list of phone numbers. Campaigns support IVR flows, retries, scheduling, and reporting.
See: Campaigns API
SMS Campaigns
Send bulk SMS campaigns with scheduling, DLT compliance, and delivery tracking.
See: SMS Campaigns API
Contact Center
Cloud Contact Center
A full-featured contact center solution for managing inbound and outbound call center operations.
- Agent management and presence
- Call distribution and queuing
- Supervisor monitoring
- Call dispositions and wrap-up
- Real-time dashboards
See: Contact Center API
Advanced Services
Exotel Flow Builder
A visual drag-and-drop tool for building complex call flows without writing code.
See: Flow Builder
Smart Routing
Dynamic call routing based on caller data, time of day, agent skills, or API responses.
See: Smart Routing
Truecaller Verified Business Caller ID
Display your verified business name on the caller's phone when making outbound calls via Truecaller.
See: Truecaller Verified Caller ID
WhatsApp Business API
Send and receive WhatsApp messages for customer support, notifications, and marketing.
See: WhatsApp API
Integrations
Connect Exotel with popular CRM and helpdesk tools:
| Integration | Type |
|---|---|
| Zoho CRM | CRM |
| Zoho Desk | Helpdesk |
| Freshdesk | Helpdesk |
| Freshsales | CRM |
| HubSpot | CRM |
| Salesforce | CRM |
| LeadSquared | CRM |
| Shopify | E-commerce |
See: Integrations
Verification (ExoVerify)
Verify user phone numbers using OTP-based verification or missed call verification.
See: ExoVerify API
Platform Features
All Exotel services share these platform capabilities:
| Feature | Description |
|---|---|
| Dashboard | Web-based management at my.exotel.com |
| REST APIs | Programmatic access to all services |
| Webhooks | Real-time event notifications to your application |
| Analytics | Call and SMS analytics with filtering and export |
| Multi-region | Singapore and Mumbai data centers |
| DLT Compliance | Built-in support for India's DLT regulations |
| Security | Enterprise-grade security and data encryption |