Services Provided by Exotel
Exotel offers a comprehensive suite of cloud communication services designed to help businesses manage customer interactions efficiently. Here is an overview of all the services available.
Voice Services​
Incoming Calls​
Handle incoming calls with configurable call flows, IVR menus, call routing, and queuing.
- Route calls to the right department or agent
- Play greetings and IVR menus
- Queue callers when agents are busy
- Record calls for quality assurance
- Track call analytics in real time
See: How to Make or Receive Calls
Outgoing Calls​
Make outbound calls to customers using APIs or the dashboard. The customer sees your ExoPhone as the caller ID, protecting agent privacy.
- Click-to-call from your CRM or application
- Automated calls triggered by events
- Connect two numbers via API
See: Outgoing Calls | Voice v1 API
IVR (Interactive Voice Response)​
Build interactive phone menus that let callers self-serve or route themselves to the right team.
- Single-level and multi-level IVR
- DTMF input collection
- Dynamic routing based on caller input
See: IVR Setup | Multi-Level IVR
Call Recording​
Record incoming and outgoing calls for quality assurance, training, and compliance.
See: Call Recording
Number Masking​
Connect two parties (e.g., delivery agent and customer) without revealing personal phone numbers.
See: Number Masking
SMS Services​
Transactional SMS​
Send automated SMS messages for OTPs, order confirmations, appointment reminders, and other transactional use cases.
See: SMS API
Promotional SMS​
Send promotional messages and marketing campaigns to opted-in customers.
Bulk SMS​
Send the same or different messages to large lists of recipients.
See: Bulk SMS API
Campaign Services​
Voice Campaigns​
Run automated outbound calling campaigns to a list of phone numbers. Campaigns support IVR flows, retries, scheduling, and reporting.
See: Campaigns API
SMS Campaigns​
Send bulk SMS campaigns with scheduling, DLT compliance, and delivery tracking.
See: SMS Campaigns API
Contact Center​
Cloud Contact Center​
A full-featured contact center solution for managing inbound and outbound call center operations.
- Agent management and presence
- Call distribution and queuing
- Supervisor monitoring
- Call dispositions and wrap-up
- Real-time dashboards
See: Contact Center API
Advanced Services​
Exotel Flow Builder​
A visual drag-and-drop tool for building complex call flows without writing code.
See: Flow Builder
Smart Routing​
Dynamic call routing based on caller data, time of day, agent skills, or API responses.
See: Smart Routing
Truecaller Verified Business Caller ID​
Display your verified business name on the caller's phone when making outbound calls via Truecaller.
See: Truecaller Verified Caller ID
WhatsApp Business API​
Send and receive WhatsApp messages for customer support, notifications, and marketing.
See: WhatsApp API
Integrations​
Connect Exotel with popular CRM and helpdesk tools:
| Integration | Type |
|---|---|
| Zoho CRM | CRM |
| Zoho Desk | Helpdesk |
| Freshdesk | Helpdesk |
| Freshsales | CRM |
| HubSpot | CRM |
| Salesforce | CRM |
| LeadSquared | CRM |
| Shopify | E-commerce |
See: Integrations
Verification (ExoVerify)​
Verify user phone numbers using OTP-based verification or missed call verification.
See: ExoVerify API
Platform Features​
All Exotel services share these platform capabilities:
| Feature | Description |
|---|---|
| Dashboard | Web-based management at my.exotel.com |
| REST APIs | Programmatic access to all services |
| Webhooks | Real-time event notifications to your application |
| Analytics | Call and SMS analytics with filtering and export |
| Multi-region | Singapore and Mumbai data centers |
| DLT Compliance | Built-in support for India's DLT regulations |
| Security | Enterprise-grade security and data encryption |