Device Management

Toggle phone and SIP device status for users in your WebRTC application. Control whether a user receives calls on their PSTN phone, SIP endpoint, or both.

Base URL

https://integrationscore.mum1.exotel.com/v2/integrations

Update Device Status

Toggle a user's phone or SIP device on/off.

PUT /{customer_id}/apps/{app_id}/users/{user_id}/devices

Headers

Header	Value
Authorization	Bearer <app_token>
Content-Type	application/json

Request Body

{
  "phone": true,
  "sip": true
}

Parameters

Parameter	Type	Required	Description
phone	Boolean	No	Enable/disable PSTN phone device
sip	Boolean	No	Enable/disable SIP/WebRTC device

info

At least one device must remain enabled. The API will reject requests that disable all devices.

Example Request

curl -X PUT \
  'https://integrationscore.mum1.exotel.com/v2/integrations/{customer_id}/apps/{app_id}/users/{user_id}/devices' \
  -H 'Authorization: Bearer <app_token>' \
  -H 'Content-Type: application/json' \
  -d '{
    "phone": false,
    "sip": true
  }'

Response

{
  "success": true,
  "data": {
    "user_id": "agent_001",
    "devices": {
      "phone": {
        "enabled": false,
        "number": "+919876543210"
      },
      "sip": {
        "enabled": true,
        "username": "agent_001@app_abc123.exotel.com"
      }
    },
    "updated_at": "2024-06-15T10:30:00.000Z"
  }
}

---

Get Device Status

GET /{customer_id}/apps/{app_id}/users/{user_id}/devices

Example Request

curl -X GET \
  'https://integrationscore.mum1.exotel.com/v2/integrations/{customer_id}/apps/{app_id}/users/{user_id}/devices' \
  -H 'Authorization: Bearer <app_token>'

Response

{
  "success": true,
  "data": {
    "user_id": "agent_001",
    "devices": {
      "phone": {
        "enabled": false,
        "number": "+919876543210"
      },
      "sip": {
        "enabled": true,
        "username": "agent_001@app_abc123.exotel.com",
        "registered": true,
        "last_seen": "2024-06-15T10:25:00.000Z"
      }
    }
  }
}

Device Behavior

phone	sip	Behavior
true	true	Calls ring on both PSTN phone and WebRTC client
true	false	Calls ring only on PSTN phone
false	true	Calls ring only on WebRTC/SIP client
false	false	❌ Not allowed — at least one device must be enabled

HTTP Status Codes

Code	Description
200	Success
400	Bad Request — Invalid parameters or all devices disabled
401	Unauthorized — Invalid or expired token
404	Not Found — User doesn't exist
500	Internal Server Error