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Real-Time Dashboard

The real-time dashboard provides a live view of your Exotel communication operations. Monitor active calls, agent availability, queue metrics, and ExoPhone health as events happen.

Accessing the Real-Time Dashboard​

  1. Log in to my.exotel.com
  2. Navigate to Dashboard in the left sidebar
  3. The real-time view loads automatically with live data

Dashboard Panels​

Active Calls Panel​

Displays all currently active calls across your account:

MetricDescription
Active CallsTotal number of calls currently in progress
Inbound ActiveActive inbound calls
Outbound ActiveActive outbound calls (API + dashboard)
Longest ActiveDuration of the longest currently active call
Calls in QueueCalls waiting to be connected to an agent

Call Volume Panel​

Real-time call volume metrics updated every 30 seconds:

MetricDescription
Calls TodayTotal calls since midnight
AnsweredCalls with completed status
MissedCalls with no-answer status
BusyCalls with busy status
FailedCalls with failed status
Answer RatePercentage of answered calls (completed / total * 100)

Agent Status Panel​

Contact Center Required

The agent status panel requires the Exotel Contact Center module. See Contact Center Overview for setup.

For contact center accounts, the agent panel shows:

MetricDescription
Total AgentsNumber of registered agents
AvailableAgents in available/ready state
On CallAgents currently handling calls
On BreakAgents in break/away state
OfflineAgents who are logged out
Avg Handle TimeAverage call duration for the current day

ExoPhone Health Panel​

Monitors the health status of your virtual numbers using the Heartbeat API:

StatusIndicatorMeaning
OKGreenAll ExoPhones are healthy and operational
WARNINGYellowOne or more ExoPhones may have issues
CRITICALRedSignificant ExoPhone issues detected
tip

Set up Heartbeat webhooks to receive proactive alerts when ExoPhone health changes. See Heartbeat Webhook Format for configuration.

Real-Time Metrics Refresh​

Data TypeRefresh Interval
Active calls count10 seconds
Call volume metrics30 seconds
Agent status15 seconds
ExoPhone health60 seconds
Queue metrics10 seconds

Building a Custom Real-Time Dashboard​

For custom dashboards, use the following APIs and webhooks:

Using StatusCallback Webhooks​

Configure real-time webhooks to receive call events as they happen:

curl -X POST "https://$EXOTEL_API_KEY:$EXOTEL_API_TOKEN@$EXOTEL_SUBDOMAIN/v1/Accounts/$EXOTEL_ACCOUNT_SID/Calls/connect" \
  -d "From=+919876543210" \
  -d "To=+919123456789" \
  -d "CallerId=YOUR_EXOPHONE" \
  -d "StatusCallback=https://your-server.com/call-events" \
  -d "StatusCallbackEvents=terminal,answered" \
  -d "StatusCallbackContentType=application/json"

This sends events when the call is answered and when it reaches a terminal state.

Using the Bulk Call Details API​

Poll the Call Details API for batch updates:

curl "https://$EXOTEL_API_KEY:$EXOTEL_API_TOKEN@$EXOTEL_SUBDOMAIN/v1/Accounts/$EXOTEL_ACCOUNT_SID/Calls.json?DateCreated=gte:2026-03-05%2000:00:00;lte:2026-03-05%2023:59:59&PageSize=100"

Using the Heartbeat API​

Configure Heartbeat webhooks for ExoPhone health monitoring:

  1. Navigate to Settings > Notifications in the Exotel Dashboard
  2. Enter your webhook endpoint URL
  3. Exotel sends periodic health updates to your endpoint

See Heartbeat Overview for full configuration.

Combining Data Sources​

For a comprehensive custom dashboard, combine:

  1. StatusCallback webhooks for real-time call events
  2. Heartbeat webhooks for ExoPhone health
  3. Call Details API for historical metrics and aggregation
  4. Contact Center API for agent status (if applicable)

See Business Monitoring Dashboard for a complete implementation guide.

Dashboard Best Practices​

  • Set up alerts -- Configure Heartbeat alerts and StatusCallback monitoring for immediate notification of issues
  • Monitor answer rate -- An answer rate below 70% may indicate capacity issues or agent shortages
  • Track peak hours -- Use the hourly distribution to plan agent scheduling
  • Watch queue depth -- Rising queue counts indicate insufficient agent capacity
  • Review failed calls -- A spike in failed status calls may indicate network or number issues
warning

The real-time dashboard shows data from the current session. If you reload the page, counters reset to the current state. For persistent historical data, use Call Logs or CDR Reports.