Active Stream Monitoring

Monitor active call streams in real-time. This API returns the list of ongoing calls currently in progress on your account.

Get Active Streams

GET /v3/accounts/<account_sid>/calls/active

Path Parameters

Parameter	Type	Description
account_sid	String	Your Exotel account SID

Example Request

curl -X GET \
  'https://<api_key>:<api_token>@api.exotel.com/v3/accounts/<account_sid>/calls/active' \
  -H 'Content-Type: application/json'

Response

{
  "request_id": "req_xyz789",
  "method": "GET",
  "http_code": 200,
  "response": {
    "active_calls": [
      {
        "call_sid": "call_active_001",
        "status": "in-progress",
        "from": "+911234567890",
        "to": "+919876543210",
        "start_time": "2024-06-15T10:30:00.000Z",
        "duration": 120,
        "recording_enabled": true
      },
      {
        "call_sid": "call_active_002",
        "status": "ringing",
        "from": "+919876543211",
        "to": "+911234567890",
        "start_time": "2024-06-15T10:35:00.000Z",
        "duration": 0,
        "recording_enabled": false
      }
    ],
    "total_active": 2
  }
}

Response Fields

Field	Type	Description
active_calls	Array	List of currently active call objects
call_sid	String	Unique identifier of the active call
status	String	Current status: ringing or in-progress
from	String	Originating phone number in E.164 format
to	String	Destination phone number in E.164 format
start_time	DateTime	ISO 8601 timestamp when the call was initiated
duration	Integer	Elapsed call time in seconds
recording_enabled	Boolean	Whether call recording is active for this call
total_active	Integer	Total number of active calls on the account

Use Cases

Use Case	Description
Supervisor Dashboard	Real-time view of all active calls for supervisors
Load Monitoring	Track concurrent call volume across the account
Call Quality	Monitor call duration and connection status
Capacity Planning	Detect peak periods and adjust routing accordingly