Incoming Call
When an incoming call lands on your ExoPhone, a call flow is automatically initiated. You configure what happens during that call flow using Applets — modular building blocks that handle greeting, routing, IVR menus, and more.
How It Works​
- A caller dials your ExoPhone (virtual number)
- Exotel triggers the call flow configured for that ExoPhone
- The call flow executes applets in sequence (e.g., Greeting → IVR Menu → Connect)
Configuring a Call Flow​
To set up or modify the call flow for your ExoPhone:
- Log in to your Exotel Dashboard
- Navigate to App Bazaar or ExoPhones section
- Select the ExoPhone you want to configure
- Build your call flow by chaining applets together
Available Applets​
| Applet | Purpose |
|---|---|
| Greeting | Play a recorded voice message or text-to-speech greeting |
| Connect | Route the call to a group or list of phone numbers |
| Passthru | Send call details to your application URL for dynamic routing |
| Transfer | Transfer between multiple call flows |
| IVR Menu | Present an interactive voice menu with DTMF input |
| Voicemail | Allow callers to leave a voice message |
| Hangup | Terminate the call |
Example Flow​
A typical incoming call flow might look like:
Incoming Call → Greeting ("Welcome to Acme Corp")
→ IVR Menu ("Press 1 for Sales, 2 for Support")
→ Connect (route to the appropriate team)
tip
For detailed configuration of each applet, see the Applets documentation.