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Greeting Applet

The Greeting applet plays a recorded voice message to greet your callers. Use it as the first step in your call flow to welcome callers before routing them.

Features​

  • Phone recording — Record a greeting using your own phone
  • File upload — Upload a pre-recorded audio file (8000 Hz Mono .wav format)
  • Text-to-speech — Enter text and let the system generate speech automatically (Robocop)

Usage​

The Greeting applet is typically the first applet in an incoming call flow:

Incoming Call → Greeting → IVR Menu → Connect

Configuration​

  1. In the Exotel Dashboard, open your call flow editor
  2. Drag the Greeting applet into your flow
  3. Choose your greeting method:
    • Record via phone: Enter your phone number and Exotel will call you to record
    • Upload file: Upload an 8000 Hz Mono .wav file
    • Text-to-speech: Type your greeting message

Best Practices​

  • Keep greetings short and clear (under 15 seconds)
  • If recording calls, use the Greeting applet to inform callers: "This call may be recorded for quality assurance purposes"
  • Use text-to-speech for quick prototyping, then switch to professional recordings for production