Listen – Whisper – Barge Feature helps the supervisors perform monitor action on an ongoing call. This is an integration with Google Sheet to achieve this.
Collecting feedback from customers about their orders through WhatsApp instead of Call Campaigns to improve delivery and accuracy.
With the Covid-19 pandemic, the need for contactless systems has increased multifold. Even with the world getting back to normal, contactless systems continue to grow. This is because its advantages are beyond just the prevention of the spreading of viruses. Payments are an integral part of any person’s day-to-day life, be it buying groceries or selling your business’ product. The use of contactless systems in the payments world has increased multifold in recent years with the advent of `Unified Payments Interface` (UPI), the government’s support for online systems, and the current Covid Pandemic.
Smart Messaging is a way to send messages in a smarter way to reach customers using link tracking . We can track if the links on the SMSes have been clicked or not, and based on that Exotel can smartly trigger SMSes and Whatsapp messages on the tenant’s behalf (or tenant themselves can trigger them) to remind the end customer.