Add Credits

Exotel uses a prepaid credit system. You must maintain a positive account balance to make calls, send SMS, and use other services. This guide covers all the ways to add credits to your account.

Payment Methods

Method	Processing Time	Minimum Amount	Auto-Recharge
Credit/Debit Card	Instant	INR 1,000	Yes
Net Banking	Instant	INR 1,000	No
UPI	Instant	INR 1,000	No
Bank Transfer (NEFT/RTGS)	1 -- 2 business days	INR 5,000	No
Cheque	3 -- 5 business days	INR 10,000	No

tip

Credit/debit card payments are recommended for the fastest credit addition and auto-recharge support.

Adding Credits via Dashboard

Step-by-Step Process

1. Log in to my.exotel.com
2. Navigate to Billing > Add Credits in the left sidebar
3. Enter the amount you want to add (minimum INR 1,000)
4. Select your preferred payment method
5. Complete the payment through the payment gateway
6. Credits are added to your account immediately upon successful payment

Adding Credits via Bank Transfer

For bank transfers, use the following details (available on your dashboard):

1. Navigate to Billing > Add Credits > Bank Transfer
2. Copy the bank account details displayed
3. Initiate a NEFT/RTGS transfer from your bank
4. Include your Exotel Account SID in the transfer remarks
5. Credits will be added within 1 -- 2 business days after the transfer clears

warning

Always include your Account SID in the bank transfer remarks. Without it, the payment cannot be mapped to your account and will require manual reconciliation, causing delays.

Auto-Recharge

Auto-recharge automatically tops up your account when the balance falls below a configured threshold. This prevents service disruption due to depleted credits.

Setting Up Auto-Recharge

1. Navigate to Billing > Auto-Recharge
2. Toggle Enable Auto-Recharge to ON
3. Configure the following:

Setting	Description	Recommended Value
Threshold Amount	Balance level that triggers auto-recharge	20% of your monthly usage
Recharge Amount	Amount to add when triggered	50% -- 100% of monthly usage
Payment Method	Card to charge for auto-recharge	Saved credit/debit card
Maximum Recharges per Month	Cap on auto-recharge frequency	3 -- 5 times

4. Save a credit or debit card for auto-recharge
5. Click Save Settings

info

Auto-recharge only works with saved credit/debit cards. Net banking and UPI cannot be used for automatic recharges.

Auto-Recharge Notifications

When an auto-recharge is triggered, you receive:

• Email notification to the account owner and billing contacts
• Dashboard alert confirming the recharge amount and new balance
• SMS notification (if configured) to the registered mobile number

Troubleshooting Auto-Recharge Failures

Issue	Cause	Resolution
Card declined	Insufficient funds or card expired	Update the saved card in Billing settings
Recharge not triggered	Threshold set too low	Increase the threshold amount
Multiple recharges	High-volume usage depletes credits quickly	Increase the recharge amount
No notification received	Email not configured	Add billing contacts under Account Settings

Promotional Credits and Offers

Exotel occasionally offers promotional credits for new accounts or specific campaigns:

• Sign-up credits -- New accounts may receive bonus credits for trial usage
• Referral credits -- Earn credits by referring other businesses to Exotel
• Seasonal offers -- Special pricing during promotional periods

info

Promotional credits have an expiration date and cannot be withdrawn. They are consumed before paid credits.

Credit Validity

Credit Type	Validity	Refundable
Paid credits	No expiration	Yes (subject to refund policy)
Promotional credits	Typically 30 -- 90 days	No
Sign-up credits	30 days	No

Bulk Credit Purchase

For large credit purchases (INR 1,00,000+), contact your account manager for:

• Volume discounts on the credit purchase amount
• Dedicated invoice for the purchase
• Extended payment terms (for enterprise accounts)
• Custom payment schedules aligned with your budgeting cycle

Invoicing for Credit Purchases

Every credit purchase generates an invoice:

1. Proforma invoice -- Generated immediately at the time of purchase
2. Tax invoice -- Generated within 24 hours with GST details
3. Download invoices from Billing > Invoices (see Invoices)

All invoices include:

• Company name and GSTIN
• Exotel GSTIN and billing address
• HSN/SAC codes for cloud telephony services
• 18% GST breakdown (CGST + SGST or IGST)