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Invoices

Exotel generates GST-compliant invoices for all charges on your account. This guide explains how to access, understand, and download your invoices.

Invoice Types​

Invoice TypeWhen GeneratedPurpose
Tax InvoiceMonthly (1st of following month)Official invoice for all usage and charges in the billing period
Proforma InvoiceAt time of credit purchasePreliminary invoice for advance payment
Credit NoteWhen a refund or adjustment is issuedDocuments credit adjustments to your account
Debit NoteWhen additional charges applyDocuments additional charges or corrections

Monthly Tax Invoice​

What Is Included​

Each monthly tax invoice covers all charges incurred during the calendar month:

Line ItemDescription
Voice UsageTotal pulse charges for all inbound and outbound calls
SMS UsageTotal message charges broken down by type (transactional, promotional, OTP)
ExoPhone RentalsMonthly rental for each active virtual number
WhatsApp UsageConversation charges by category
Contact Center LicensesPer-agent seat charges
Add-on ServicesAny additional features or premium services
SubtotalSum of all charges before tax
GST (18%)Goods and Services Tax
TotalFinal amount inclusive of taxes

GST Details​

All Exotel invoices are compliant with Indian GST regulations:

FieldDescription
Exotel GSTINExotel's Goods and Services Tax Identification Number
Customer GSTINYour GSTIN (if registered and provided)
SAC CodeService Accounting Code for cloud telephony services
Place of SupplyState where the service is deemed to be supplied
Tax BreakdownCGST + SGST (intra-state) or IGST (inter-state)
info

If your business is GST-registered, add your GSTIN in Account Settings > Company Details to ensure it appears on all invoices. This is required for claiming Input Tax Credit (ITC).

Tax Rate Applicability​

ScenarioTax TypeRate
Same state (customer and Exotel in same state)CGST + SGST9% + 9% = 18%
Different state (inter-state supply)IGST18%
SEZ / ExportIGST (with LUT)0% (subject to documentation)

Accessing Invoices​

Via the Dashboard​

  1. Log in to my.exotel.com
  2. Navigate to Billing > Invoices
  3. View the list of all invoices sorted by date (most recent first)
  4. Use filters to narrow by:
    • Date range
    • Invoice type (tax invoice, proforma, credit note)
    • Payment status (paid, pending)

Downloading Invoices​

  1. In the Invoices list, locate the invoice you need
  2. Click the Download icon next to the invoice
  3. Select the format:
    • PDF -- Standard invoice format for records and submission
    • Excel -- Detailed line-item breakdown for accounting
tip

Download all invoices for a financial year in bulk by selecting a date range and clicking Download All. This is useful for annual tax filing and audits.

Invoice Schedule​

EventTiming
Usage period1st to last day of the calendar month
Invoice generationWithin 5 business days of month end
Invoice emailSent to registered billing email addresses
Payment duePrepaid model -- already paid via credits
info

Since Exotel uses a prepaid model, monthly invoices are for record-keeping and tax purposes. The charges have already been deducted from your credit balance during the month.

Managing Billing Contacts​

Add multiple email addresses to receive invoice notifications:

  1. Navigate to Account Settings > Billing Contacts
  2. Click Add Contact
  3. Enter the email address and name
  4. Select notification preferences:
    • Invoice generated
    • Payment confirmation
    • Low balance alerts
    • Auto-recharge notifications
  5. Click Save

Updating Company Details on Invoices​

Ensure your invoices display the correct company information:

  1. Navigate to Account Settings > Company Details
  2. Update the following fields:
FieldDescription
Company NameLegal entity name as per GST registration
GSTINYour 15-digit Goods and Services Tax Identification Number
Billing AddressRegistered business address
StateState of registration (determines CGST/SGST vs. IGST)
PANPermanent Account Number
  1. Click Save Changes
warning

Changes to company details apply to future invoices only. Previously generated invoices cannot be modified. If you need a correction on a past invoice, contact Exotel support to issue a credit note and revised invoice.

Common Invoice Questions​

Why does my invoice show a different amount than my credit purchase?​

Your monthly tax invoice reflects actual usage during the month, not the credit amount purchased. Credits are like a prepaid balance -- the invoice documents what was consumed.

Can I get a consolidated invoice for multiple accounts?​

Enterprise customers with multiple Exotel accounts can request consolidated invoicing. Contact your account manager to set this up.

How do I claim Input Tax Credit (ITC)?​

Ensure your GSTIN is correctly entered in your account settings. The GST amount shown on Exotel invoices can be claimed as ITC in your GST return filing, subject to applicable GST rules.