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AI Agents (Bot Mandate Node Analytics)

Overview​

This feature introduces node-level visibility and category mapping for GenAI (Bot Mandate) nodes in Chatbot Analytics.

With this feature:

  • Each Bot Mandate Subgoal is tracked individually under Most Frequent Questions, Least Frequent Questions, and Unanswered Frequent Questions.
  • Category Mapping ensures Bot Mandate nodes appear in Category-wise Usage charts, alongside Workflow (NLP) nodes.
  • Businesses gain a complete view of bot performance across both Workflow and GenAI nodes.

How to Use This Feature​

Creating or Editing AI Agent Nodes​

  1. Log in to your Chatbot console and select the Bot where Gen AI is enabled.
  2. Navigate to Flow Builder, then go to AI Agents from the left-hand navigation bar.
  3. Create a Subgoal node.
  4. Enter a Node Name (mandatory) -- This will appear in Analytics.
  5. Select a Category (mandatory):
    • Choose from the dropdown list of existing categories, or
    • Create a new category on the go.
    • If unsure, select "Others."
  6. Add the Objective to the Subgoal of that node.
  7. Click Save.
Important

The system will not allow saving if the Node Name or Category is missing. Both fields are mandatory.

Viewing Analytics​

Node-Level Analytics​

  1. Go to Chatbot Analytics > Questions Section.
  2. You can now view Most Answered, Least Answered, and Unanswered Questions.
  3. Counts for all nodes (Workflow + GenAI) are displayed, with Bot Mandate nodes tracked individually.

Category-wise Usage​

  1. Navigate to Chatbot Analytics > Category-wise Usage.
  2. View combined counts of Workflow + GenAI queries, broken down by categories.
  3. Uncategorized nodes are automatically grouped under "Others."

Best Practices​

tip
  • Use clear, descriptive names for Nodes -- This makes analytics easier to interpret.
  • Always assign a Category -- It is a mandatory field. If unsure, use "Others."
  • Regularly review analytics -- Optimize prompts and improve GenAI accuracy based on data.
  • Compare Workflows vs Bot Mandate performance -- Use this data to guide the transition toward GenAI-first bot design.