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Transfer Applet

The Transfer applet lets you build modular call flows by transferring between multiple flows. Instead of creating one large, complex flow, you can break it into smaller reusable flows and use the Transfer applet to connect them.

How It Works​

  1. Create separate call flows for different functions (e.g., Voicemail flow, Support flow)
  2. In your main flow, use the Transfer applet to jump to another flow
  3. The call continues in the target flow

Use Case: Reusable Voicemail​

Instead of duplicating voicemail configuration in every branch of a complex IVR:

Without Transfer (repetitive):

IVR Menu → Press 1 → Connect → (no answer) → Voicemail setup
         → Press 2 → Connect → (no answer) → Voicemail setup (duplicate)
         → Press 3 → Connect → (no answer) → Voicemail setup (duplicate)

With Transfer (modular):

Voicemail Flow: Greeting → Voicemail

IVR Menu → Press 1 → Connect → (no answer) → Transfer to Voicemail Flow
         → Press 2 → Connect → (no answer) → Transfer to Voicemail Flow
         → Press 3 → Connect → (no answer) → Transfer to Voicemail Flow

Configuration​

  1. Create the target flow (e.g., a "Voicemail" flow) in the Exotel Dashboard
  2. In your main flow, drag the Transfer applet
  3. Select the target flow from the dropdown

Best Practices​

  • Use Transfer for any functionality that repeats across multiple flows
  • Keep individual flows focused on a single responsibility
  • Name your flows clearly so they're easy to reference