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Voicemail Applet

The Voicemail applet allows callers to leave a recorded voice message when no one is available to take the call. Messages are routed to specified groups or users.

How It Works​

  1. A call reaches the Voicemail applet (typically after a failed Connect attempt)
  2. The caller hears a prompt to leave a message
  3. The caller records their message and hangs up
  4. The voicemail is stored and routed to the configured recipients

Features​

  • Route to groups or users — Send voicemail notifications to specific teams or individuals
  • Tracking — All voicemails are traced and tracked in the system
  • Integration — Combine with the Email applet to send voicemail notifications

Configuration​

  1. In the Exotel Dashboard, open your call flow editor
  2. Drag the Voicemail applet into your flow
  3. Configure the recipient group or user
  4. Optionally add a Greeting applet before it with a custom prompt

Example Flow​

Incoming Call → Connect (to support team)
             → (no answer) → Greeting ("Please leave a message after the beep")
             → Voicemail