Connect Applet test
The Connect applet routes an incoming call to a group or list of phone numbers. When a caller reaches this applet, Exotel dials the configured numbers and connects the caller to whoever answers first.
Features​
-
Flexible dialing — Connect to one or multiple phone numbers
-
Two configuration modes:
- Manual entry — Enter phone numbers directly in the applet configuration
- Dynamic via URL — Return numbers to dial from your application URL
-
Call recording — Optionally record the connected conversation
Configuration​
-
In the Exotel Dashboard, open your call flow editor
-
Drag the Connect applet into your flow
-
Choose how to provide numbers:
- Enter directly: Type phone numbers into the configuration
- Application URL: Provide a URL that returns the numbers to dial
Dynamic Number Selection​
When using an application URL, your endpoint receives call details and should return the phone number(s) to connect. This enables dynamic routing based on:
- Caller ID (route VIP customers to dedicated agents)
- Time of day (route to different teams based on shifts)
- CRM data (route to the account owner)
For detailed documentation on the URL response format, refer to the Connect applet dial-whom documentation.
Call Recording​
When recording is enabled, combine the Connect applet with a Greeting applet to inform callers that their conversation is being recorded for quality assurance.
Example Flow​
Incoming Call → Greeting → Connect (to sales team)