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Connect Applet test

The Connect applet routes an incoming call to a group or list of phone numbers. When a caller reaches this applet, Exotel dials the configured numbers and connects the caller to whoever answers first.

Features​

  • Flexible dialing — Connect to one or multiple phone numbers

  • Two configuration modes:

    • Manual entry — Enter phone numbers directly in the applet configuration
    • Dynamic via URL — Return numbers to dial from your application URL

  • Call recording — Optionally record the connected conversation

Configuration​

  1. In the Exotel Dashboard, open your call flow editor

  2. Drag the Connect applet into your flow

  3. Choose how to provide numbers:

    • Enter directly: Type phone numbers into the configuration
    • Application URL: Provide a URL that returns the numbers to dial

Dynamic Number Selection​

When using an application URL, your endpoint receives call details and should return the phone number(s) to connect. This enables dynamic routing based on:

  • Caller ID (route VIP customers to dedicated agents)
  • Time of day (route to different teams based on shifts)
  • CRM data (route to the account owner)

For detailed documentation on the URL response format, refer to the Connect applet dial-whom documentation.

Call Recording​

When recording is enabled, combine the Connect applet with a Greeting applet to inform callers that their conversation is being recorded for quality assurance.

Example Flow​

Incoming Call → Greeting → Connect (to sales team)