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Email Applet

The Email applet sends an email notification with call details when a call reaches this point in the flow. Use it to alert your team about incoming calls, missed calls, or voicemails.

What Gets Emailed​

The email includes details about the call:

  • Caller information — The caller's phone number
  • Timestamps — When the call was received
  • Agent details — Which agent handled the call (if applicable)
  • Call outcome — Whether the call was answered, missed, or went to voicemail
  • Voicemail status — Whether a voicemail was left

Configuration​

  1. In the Exotel Dashboard, open your call flow editor
  2. Drag the Email applet into your flow
  3. Enter the recipient email address(es)

Example Flows​

Missed call notification:

Incoming Call → Connect (to support)
             → (no answer) → Email (notify manager) → Voicemail

Call summary:

Incoming Call → Connect (to sales) → Email (send call details to CRM inbox)

Best Practices​

  • Use Email applets after Connect failures to ensure missed calls are tracked
  • Combine with Voicemail for a complete missed-call workflow
  • Send emails to shared inboxes or ticketing systems for better tracking